Welcome to the Apex Peptide Help Center

Here you will find answers to the most frequently asked questions about ordering, shipping, returns and our products.

 

🛒Order & Payment

What payment methods do you offer?

You can pay safely and easily with the most commonly used payment options , including:
Zelle, Cash App, Apple Pay, Google Pay, Revolut and Bitcoin

Will my payment be confirmed immediately?

Yes. Once payment is completed, you will automatically receive an order confirmation by email .


If you haven't received an email within a few minutes, please check your spam folder or contact us at sales@apexpeptideshop.com

How will my order be packaged?

All orders are shipped in secure, discreet packaging.

Can I return a product?

Due to the nature of research peptides, we cannot accept returns once the products have left our facility. If there is a problem with your order, please contact our support team immediately.

🚚 Shipping

Which countries do you ship to?

We ship from the USA to all countries Worldwide

What are the shipping costs?

Shipping costs are automatically calculated at checkout.
The following rates apply to orders under $200.
Orders above $200 are shipped free

Will I receive a track & trace link?

Yes, as soon as your order has been shipped you will automatically receive an email with the track & trace link.

What happens in case of delay or loss?

In exceptional cases, delays may occur due to the carrier or customs.

If you have any questions, please contact our team at sales@apexpeptideshop.com or send us a WhatsApp message at +1 (364) 219-1607—

we usually respond within one business day.

↩️ Returns & Right of Withdrawal

Can I return products?

Returns are not possible .

Due to the nature of our products and for reasons of safety, hygiene and quality assurance, orders cannot be cancelled or returned after delivery.

All delivered products are considered final. This applies in particular to sterile, sealed, or laboratory products, as well as products specially assembled or delivered to order.

By placing an order, the customer agrees to this return policy.

What if my order is damaged or delivered incorrectly?

Please contact us within 48 hours of receipt via

 sales@apexpeptideshop.com or send us a WhatsApp message at +1 (364) 219-1607—

Our support team will resolve this as quickly as possible—usually within 24 hours.